Self-Sufficiency Case Manager (Bilingual or Non-Bilingual)

Job Title:  Self-Sufficiency Case Manager (Bilingual or Non-Bilingual

Department: Self-Sufficiency Program

Reports To: Advocacy Manager

FLSA Status: Non-Exempt

Classification:  Full-time

Revised: September 2025

Summary: 

The Self-Sufficiency Case Manager provides direct case management and advocacy for survivors of domestic violence, stalking, and trafficking, with a focus on promoting long-term safety, stability, and economic security. This role supports clients in developing self-sufficiency goals, connects them to community resources, and works collaboratively with partners and systems to reduce barriers to independence.

Essential Duties and Responsibilities

• Provide trauma-informed case management to survivors in person, by phone, and in community settings.
• Conduct safety assessments and develop individualized safety plans with clients.
• Assist clients in navigating healthcare, legal, criminal justice, and social service systems.
• Support clients in addressing long-term housing instability, financial literacy, employment, and other barriers to self-sufficiency.
• Maintain an updated knowledge of and referral connections with community resources.
• Provide advocacy and self-sufficiency services at off-site locations as needed.
• Present information on WCA services to community groups and partner organizations.
• Collaborate with colleagues across WCA programs to provide coordinated support to clients.
• Maintain accurate client files and complete reports in a timely manner.
• Ensure all client interactions and records comply with confidentiality, HIPAA, and organizational standards.
• Attend regular WCA staff meetings and training.
• Complete new employee orientation and a minimum of 20 hours of continuing education annually.
• For bilingual case managers: Fluency in Spanish and English is required.
• Serve in the role of Advocate as needed.
• Perform other duties as assigned.

Education/Experience:

• Minimum of six (6) months to one (1) year of experience providing direct services to clients in a human services setting (volunteer or paid) is required.
• A Bachelor’s degree in Social Work, Counseling, Criminal Justice, or related field is strongly preferred.
• Fluency in Spanish is preferred (required for bilingual position).  
• WCA strongly values both formal education and personal lived experience in human services.

Qualifications:

• Passion for and commitment to the mission and values of the WCA.
• Ability to work effectively with people from diverse backgrounds and lived experiences.
• Commitment to providing inclusive, trauma-informed, survivor-centered services.
• For bilingual case managers: Fluency in both Spanish and English.
• Understanding of the impact of domestic violence, sexual assault, stalking, and human trafficking.
• Strong problem-solving, organizational, and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work both independently and collaboratively.
• Proficiency with Microsoft Office programs, internet, and client database programs.
• Ability to operate standard office equipment.
• Reliable transportation to meet with clients and community partners.
• Commitment to confidentiality and adherence to HIPAA standards.
• Regular and predictable attendance is essential.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be in a normal office environment while performing the duties of this job and will be required to sit, stand, walk and occasionally lift and/or move up to 10 pounds. Additionally, employees will be required to travel to other locations to conduct company business.

WCA is an E-Verify employer and will provide the necessary information from each new employee's Form I-9 to confirm work authorization.