Chief Operating Officer, Commercial #HRING

About You

You are a person who loves to lead and optimize commercial revenue cycle processes, ensuring financial integrity, and developing strategies to improve patient financial outcomes. We need someone who is an expert working closely with an executive team and senior leadership to translate vision into actionable, measurable outcomes, and will be accountable for program delivery, operational performance, and customer satisfaction across all commercial engagements. In the role of Chief Commercial Operating Officer, you will be responsible for driving operational excellence, advising on financial matters for clients, and scaling execution capabilities to support long-term growth.

• Tell us about your experience with the commercial revenue cycle processes.
• Are you a team player and a self-motivator?
• What is your experience with conducting business in a way that is credit to a company?
• We are counting on you to manage multiple projects using your problem-solving skills.
• We are looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we cannot wait to meet you.

About The Position

• Executive leadership to day-to-day operations of all commercial programs and client engagements, ensuring delivery excellence, compliance, client satisfaction, and performance metrics are met or exceeded.
• Develop and implement scalable operational frameworks that adhere to all pertinent regulations related to revenue cycle management and set Signature Performance apart in client delivery.
• Partner with growth experts and capture teams to support client acquisition, pricing strategies, new client onboarding, and program transition planning.
• Participate in strategic planning, M&A assessments, and corporate growth initiatives related to the commercial sector.
• Serve as the executive liaison with key commercial customers, vendors, and external partners, fostering long-term relationships and continued client retention.
• Build and lead high-performing delivery and program management teams; mentor leaders to cultivate a culture of accountability and continuous improvement.
• Monitor and manage operational budgets, resource allocations, risk management strategies, and program performance KPIs.
• Drive operational innovation using digital tools, data analytics, and automation to enhance efficiency and client value.
• Additional responsibilities as needed.

Minimum Requirements:

• Bachelor's degree in healthcare administration, business management, public health, or a related field is required.
• 15+ years of experience in healthcare revenue cycle commercial operations, program management, consulting, strategic advisory, or executive leadership.
• Proven track record leading complex commercial programs and business units of more than 1,000 associates with P&L responsibility in public healthcare administration.
• Deep knowledge of client engagement regulations, payer-provider relations, compliance frameworks, and best operational practices.
• Experience scaling operations in a mid- to large-sized organization.
• Strong executive presence and ability to communicate effectively with senior officials and internal stakeholders.
• Ability to analyze complex healthcare data, provide actionable insights and drive results.
• Project management skills with experience managing cross-functional teams.

Preferred Requirements:

• Master's degree in healthcare administration or equivalent is preferred.
• Expertise in revenue cycle optimization through advisory and managed services.

About Us

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients' business and make the lives of the people we work with better. As we continue to experience exponential growth, we are looking for uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a consistent annual Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

About the Benefits

When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself. Signature believes in fully developing each one of our Associates. Our performance-driven philosophy boasts competitive pay and additional position specific incentives, where world-class training and development, resources, and events drive our award-winning culture where everyone thrives.

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match

• U.S. Citizenship or naturalized citizenship is required for this position.
• All work on all position at Signature Performance must be completed in the continental United States, Alaska, or Hawaii.