HERO Program Director

Purpose:

The HERO Program Director is responsible for the overall clinical and operational management of a 24/7 dual diagnosis addiction recovery program, ensuring delivery of high-quality, evidence-based services that meet client needs and comply with all applicable regulations. The Program Director provides leadership, oversight, and strategic direction for clinical/non-clinical staff, programming, and client care while fostering a trauma-informed, culturally competent, and client-centered approach to treatment. This role includes oversight of both mental health and substance use disorder services and ensures seamless integration of co-occurring care. The HERO Program Director reports to the Chief Programs Officer in all matters related to the programs. 

Key Accountabilities:

Oversight & Supervision

• Provide supervision, guidance, coaching and staff development for all the HERO program staff; clinical and non-clinical.
• Ensure all documentation (including assessments, treatment plans, and progress notes) is accurate, timely, and compliant with regulatory, licensing, and organizational requirements.
• Conduct regular clinical chart audits, in conjunction with the finance department, to ensure accuracy, quality and effectiveness of care.
• Review, develop and implement evidence-based programming that addresses co-occurring disorders.
• Promote and maintain high ethical standards in clinical practice aligned with professional licensure requirements (e.g., LIMHP, LADC).
• Responsible for maintaining a consistent on-site presence and providing oversight for the 24/7 HERO residential and non-residential substance use and co-occurring treatment programs.
• Coordinate and assign interns to appropriate therapists; provide weekly supervision for master’s-level interns and support undergraduate students through scheduled discussions and learning contract reviews. Maintain regular communication and collaboration with university supervisors as needed.

Program Management & Compliance

• Maintain program compliance with all local, state, and federal regulations, including CARF and DHHS standards.
• Oversee accurate and timely billing practices, in partnership with the finance team.
• Participate in audits and prepare documentation required for licensure and accreditation.
• Contribute to the development of the organization’s mission and vision, and ensure alignment between strategic objectives and the goals of the HERO program.
• Collaborate with the Finance Department to oversee all billing operations, including state parole/probation vouchers, federal offender reimbursements, Medicaid claims, and client self-pay transactions.

Team Leadership & Culture

• Foster a culture-driven work environment grounded in open communication, mutual understanding, transparency, and effective conflict resolution.
• Model healthy boundaries, professionalism, and trauma-informed care principles.
• Provide regular coaching and performance evaluations to direct reports.
• Lead weekly clinical team meetings and interdisciplinary collaboration.
• Observe, train and follow-up on clinical group processing efficacy and engagement.

Client Care & Engagement

• Monitor client progress and outcomes, ensuring individualized, client-centered plans of care.
• Support coordination of care with external agencies, courts, probation officers, and family systems.
• Foster an environment of dignity, grace, autonomy, and recovery.

Collaboration & Strategic Vision

• Partner with the CPO to assess community needs and identify opportunities for program development.
• Cultivate ongoing partnerships (e.g. community, universities, law enforcement, VA)
• Develop and implement training initiatives for both clinical and support staff.
• Serve as a liaison between leadership and front-line staff to promote transparency and effective communication.

Confidentiality and Compliance

• Strictly adhere to HIPAA and 42 CFR Part 2 regulations to protect the confidentiality of all client health and substance use information.
• Maintain the confidentiality of all agency operations, sensitive documentation, and internal communications.
• Ensure compliance to safeguard client files, electronic medical records, and other confidential information.

Professional Growth and Development

• Participate in regular supervision sessions to review clinical cases, review group leadership, discuss treatment strategies, and monitor client progress.
• Engage in ongoing personal and professional development through reading, research, workshops, seminars, and other continuing education activities to enhance therapeutic skills and maintain licensure as a mental health practitioner and/or alcohol and drug counselor.
• Fulfill all agency-mandated training requirements in a timely and consistent manner.

Qualifications:

• Master’s degree in Counseling, Social Work, Psychology, or related field.
• LIMHP (Licensed Independent Mental Health Practitioner) licensure in the State of Nebraska strongly preferred; however, candidates with active LMHP (Licensed Mental Health Practitioner) or LADC (Licensed Alcohol and Drug Counselor) licensure will be considered. Dual licensure is preferred
• Minimum 2–4 years of clinical experience in a dual diagnosis or addiction treatment setting.
• Minimum 2 years of supervisory experience preferred.
• Demonstrated knowledge of trauma-informed care, motivational interviewing, and evidence-based practices.
• Strong organizational, communication, and leadership skills.
• Proven experience in leadership roles with progressively increased responsibility and staff supervision.
• Demonstrated knowledge and hands-on experience managing accreditation standards and compliance processes.

•           Kneeling-Periodically 

•        Pushing/pulling-Periodically

•        Lifting up to 20 pounds-Periodically