Schedule: FT, Mon - Fri, 8:00 a - 5:00 p

At Childrens Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the states only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and familiesfrom primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.

A Brief Overview
The Supervisor of Financial Advocacy leads and coordinates assigned functions for their team to achieve organizational and departmental goals. This position develops, implements, and maintains patient financial processes are designed to identify funding resources to effectively maximize revenue, decrease bad debt, and are simplified and designed for the patient. This position is responsibility for supervising the Financial Advocacy team members to include operational standards, productivity measures, and internal controls to enhance efficiency and compliance with organizational policies.

Essential Functions

Operations Management & Excellence Develop, implement, and maintain internal controls, standard policies, procedures, and workflows to optimize service delivery and stay current with healthcare industry standards. Thoroughly research coverage resource options for Childrens patients to assure we are maximizing our revenue. These coverage resources include Cobra, Medicaid, Medicare, Market Place, internal foundation funds, etc. Educating team members of the various resources and specific qualifications to ensure we are providing excellent service to our families. Implement and maintain a process and workflow to ensure all inpatients admissions are reviewed and patients are not discharged without assuring we have verified coverage and available resources. Communicating outliers to key stakeholders providing organization awareness of financial impact. Foster an engaging and professional work environment, promoting teamwork and continuous improvement. Collaborate with internal teams, such as Access, Social Work, Case Management, and Revenue Cycle to ensure smooth operations.
Leadership and Team Management Supervise and provide leadership to team members, including mentoring and coaching to foster professional growth and high performance. Assists in outcomes management by holding self and others accountable to meet stated outcomes, objectives, goals, timetables and commitments, adhering to outcomes even in the face of unforeseen circumstances. Prioritize and coordinate daily work activities. Provide leadership and guidance by sharing expertise with others. Approve schedules and monitor time worked. Conducts employee performance management duties including completion and delivery of performance evaluations, setting goals, dissemination of information, coaching, addressing performance issues/routine correction actions, and recommending termination of employment. Submit notifications for personnel actions (e.g. status changes, termination, etc.) Participate in selection, hiring, and salary recommendations Coordinate onboarding and training for new hires, ensuring they are well-prepared for their roles. Support and execute ongoing communications to keep the team updated on system changes, policies, and best practices. Act as mentor and resource for team members, providing guidance on technical or procedural challenges Act as the primary escalation point for complex patient concerns or issues, ensuring prompt resolution. Effectively manage workload with accuracy and attention to detail per requirements outline in departmental policy.
System Optimization and Integration Assist with optimization of Epic Childrens Connect regarding Financial Assistance requests and key stakeholder for the Epic Financial Assistance Application to assure we are optimizing our automation and workflows. Partner with Information Technology (IT) to troubleshoot and resolve system issues timely; escalating issues to remove barriers. Review and test system builds, upgrades, and Epic changes that impact systems and workflows associated with assigned area of responsibility.

Education Qualifications

High School Diploma High school diploma or equivalent Required
Bachelor's Degree Bachelors degree in healthcare administration, business, or a related field Preferred

Experience Qualifications

Minimum of 5 years in healthcare billing, collections, registration, or financial advocacy experience Required
1 year of supervisory or team lead experience Preferred

Skills and Abilities

Organized, self-motivated, and able to work independently of direct supervision to carry out responsibilities.
Intermediate computer skills including the use of Word, Excel, and PowerPoint.
Ability to provide a pleasant and welcoming appearance to all with which you come in contact.
Strong interpersonal skills with attention to detail and ability to organize, interpret, present data, and problem solving.
Excellent oral and written communication skills as this position will deal directly with the public daily.
Excellent interpersonal communication and organizational skills, pleasant attitude and proven ability to work effectively with others
Proficiency in EPIC and knowledge of Financial Assistance Application beneficial.

Licenses and Certifications

Primarily on-site in patient-facing and administrative areas
On-call responsibilities to support team and departmental needs.

Childrens is an equal opportunity employer, embracing and valuing the unique strengths and differences of people. We cultivate an inclusive environment of respect and trust where we all belong. We do not discriminate based on race, ethnicity, age, gender identity, religion, disability, veteran status, or any other protected characteristic.