Field Services Project Supervisor

When it comes to work, we know you want more than a job. You want the opportunity to learn and grow, to be recognized for your efforts and accomplishments, to be treated with respect and have a sense of pride and belonging. Thatâ??s what a career at Lozier is all about. Our future success relies on the same thing thatâ??s carried us for more than 65 years â?? a committed team of employees working together to achieve goals and provide our customers with the best product in the industry.

POSITION SUMMARY:

The Field Services Project Supervisor is responsible for overseeing and supporting the efficient operation of the Installation Services, including job management, customer assistance, estimating, program development, training, and building job packages. This role serves as the primary liaison between the jobsite team and the customer, ensuring projects are completed on time, within budget, to quality standards, and in accordance with specifications. The Field Services Project Supervisor leads initiatives to reduce installation costs and timelines, provides technical support, and ensures customer satisfaction through proactive communication and issue resolution. This role maintains strategic relationships, driving process improvements and ensuring profitability.

ESSENTIAL JOB FUNCTIONS

• Demonstrate leadership by championing Lozierâ??s Mission, Vision, and Values and living the Lozier Leadership Model.
• Initiate studies and implement strategies to reduce installation costs and completion times.
• Review job status reports for ongoing installations, ensuring progress aligns with schedules and budgets.
• Prepare and review installation quotes as assigned.
• Place assist orders and coordinate material shipments to maintain project momentum.
• Resolve scope-of-work gaps and cost additions, providing clear explanations to stakeholders.
• Serve as primary point of contact for customers and internal teams.
• Field customer complaints, resolve issues promptly maintaining a high level of customer satisfaction.
• Develop and maintain customer reporting requirements and processes.
• Maintain strategic relationships with senior management and multidisciplinary teams.
• Lead meetings, conduct training sessions, and present project updates using various media formats.
• Maintain and update subcontractor insurance certificate files.
• Provide technical support to installers and customers.
• Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments.
• Ability to work and interact well with others.

OTHER JOB FUNCTIONS

• Assist accounting with purchase order processing and weekly job expense distributions.
• Complete various special projects and/or tasks as requested.

JOB QUALIFICATIONS

Education: Bachelor degree in construction management, project management, industrial technology, or another related field is preferred.

Experience: Minimum of 3 years of experience in construction, project management, installation, if degreed. Minimum of 7 years of experience in construction, project management, installation, if non-degreed. Experience in a manufacturing environment is preferred.

Required Skills:

• Intermediate PC skills (Microsoft Excel, Word, Outlook).
• Working knowledge of installation techniques and practices.
• Proficiency in reading and interpreting blueprints.
• Intermediate communication, organizational, and project management skills.
• Ability to remain positive and effective under high-stress conditions.
• Coaching skills to provide timely feedback and guidance to team members.
• Strong problem-solving and analytical abilities.

Preferred Skills:

• Familiarity with Lozier manufacturing systems, workflows, products, and customers.
• Proficiency with precision measuring tools.
• Knowledge of electro-mechanical theory and component functions.

SPECIAL DEMANDS

• Maintain a valid driverâ??s license and ability to obtain a passport.
• Ability to lift at least 50 lbs.
• Willingness to travel with ability to travel on short notice.

The above job description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as assigned by their supervisor. Lozier reserves the right to modify, interpret, or apply this job description in any way desired and the essential job functions may be modified to reasonably accommodate qualified individuals with a disability. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Successful completion of pre-hire drug screen and post offer background screen is required to obtain employment. Continued employment remains on an â??at-willâ? basis.

BENEFITS AND SCHEDULE

• Company bonus potential.
• PTO (Paid Time Off) plus paid holidays.
• Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
• Onsite Health Clinic.
• 401(k) with employer match.
• Employee Assistance Program.
• Educational Assistance Program.
• Career Development Programs.
• Casual dress.
• Relocation benefits available, (as applicable).
• Monday thru Friday schedule, hybrid schedule available after training.