Automotive Call Center Representative

Automotive Call Center Representative (Chillicothe, OH):

Nourse Chillicothe Automall is seeking a Call Center Representative to take inbound calls and set appointments for our service staff. This position is the first voice of the dealership and relies heavily on customer service skills. Since this position directly impacts the dealerships Customer Satisfaction Index, the ideal candidate will have exceptional phone skills and the ability to handle customers' needs in a fast-paced environment.

WHAT WE OFFER:

• 5-Day Work Week
• Strong Advancement Opportunities
• Paid Vacation and Holidays
• Medical, Vision, and Dental insurance
• Long-Term Disability, AD&D and Life insurance
• 401K Plan
• Equal Opportunity Employer

RESPONSIBILITIES:

• Oversee incoming leads for the service department department
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Attract potential clients and retain current clientele by answering questions received via phone and/or internet
• Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Responsible for making outbound follow-up calls
• Be available to respond to phone AND email inquiries in a professional, well-spoken manner
• Meet and exceed goals each month and quarter

REQUIREMENTS:

• Must have a valid driver's license and insurable record
• High School Diploma, or equivalent
• Great verbal and written communication skills
• Proficient with Microsoft Word, Excel, and Outlook
• Time management, prioritization skills, and the ability to multi-task are required
• Self-motivated and goal oriented
• Ability to hit sales quotas and closing percentages
• Must be willing to submit to a drug screen prior to employment

About Nourse Chillicothe Automall

Nourse Chillicothe Automall is a family-owned auto dealership with over 35-years of experience in the area. Here at Nourse we are focused on automotive sales, service and customer satisfaction. Located conveniently in Chillicothe, Ohio, Nourse Chillicothe Automall is a short drive from Washington Court House, Jackson, Circleville, Grove City, and Portsmouth. Apply below for an opportunity to be a part of our team!

APPLICATIONS REQUIRE A VALID E-MAIL ADDRESS

We are an equal opportunity employer and prohibit discrimination or harassment without regard to regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.