Chief of Staff to the Chief Operating Officer

Remote work available in AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI, WY. If located in Phoenix, AZ the role is hybrid with onsite attendance at the North Phoenix corporate office. The position requires approximately 40% travel. US citizenship and a favorably adjudicated Department of Defense background investigation are required. Veterans, Military Spouses, and Military Affiliates are encouraged to apply.

The Chief of Staff assists a senior executive with day to day activities and special projects. The role collaborates with the executive's team on C suite level initiatives, creates presentations, prepares and analyzes data, drafts white papers, and facilitates collaboration with business and project owners. This high intensity position requires strong analytical knowledge, technical writing, project management, and leadership skills.

• Bachelor's degree in Business Administration, Healthcare Administration, or related field, or equivalent experience
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense background investigation
• 5+ years managing complex initiatives, including leadership roles in driving results
• 5+ years in business analysis, strategic planning, and/or consulting
• Extensive experience with MS Office products (Word, Excel, PowerPoint, Visio, Project) and other reporting and statistical tools
• Experience in process and program improvement and business planning
• Experience managing multiple business initiatives simultaneously
• Experience preparing presentations and reports

• Master's degree in Business Administration, Healthcare Administration, or related field
• Previous experience staffing senior level officers/executives
• 5+ years of project management experience supporting senior and C suite leaders
• 5+ years managing complex projects/teams
• Healthcare, management, or analytical consulting experience
• Veteran, Military Spouse, or Military Affiliated
• Experience and knowledge of the VA health system and/or Military Health System

• Works directly for the assigned senior executive on projects and activities as requested and works closely with other members of the management team.
• Manages multiple high level projects, including logistical coordination, data analysis, contract management, and written communications in support of high visibility business initiatives, applying project management tools and leadership skills to meet deadlines.
• Tracks and monitors strategic business initiatives, anticipating and resolving issues, ensuring quality and effective integrations or transitions.
• Accompanies the senior executive to high level meetings, creates front end materials, and follows up on action items.
• Facilitates communication, coordination, and collaboration with corporate management on behalf of the senior executive and serves as the primary interface with corporate leadership in tracking and resolving issues.
• Provides meeting management, planning and coordination, drafts agendas, presentations, handouts, and read ahead materials for executive and internal committee meetings and conferences.
• Anticipates issues and opportunities, advises the senior executive accordingly, and develops necessary tracking matrices and deliverables.
• Coordinates special projects, including business planning initiatives and reporting, in collaboration with ePMO, while ensuring confidential handling of strategic data.
• Serves as business owner for projects directed by the senior executive aimed at improving business processes and efficiency.
• Maintains knowledge of all contract provisions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.

• Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles, listen critically, and collaborate.
• Computer Literacy: Proficient in a multi system Microsoft environment (MS Project, Word, Excel, Visio, Outlook, TriWest Intranet, Internet, and departmental applications).
• Creativity / Innovation: Ability to develop unique solutions to problems and embrace necessary change.
• Empathy / Customer Service: Customer focused behavior, listening skills, patience, respect, and empathy for others.
• Independent Thinking / Self Initiative: Proactive approach, critical thinker, focused on outcomes, and self motivated to acquire necessary resources.
• Information Management: Ability to manage large amounts of complex information, communicate clearly, and draw sound conclusions.
• High Intensity Environment: Functions in a fast paced environment with multiple simultaneous activities while maintaining focus and workflow control.
• Leadership: Successfully manages diverse employee styles, provides clear direction, and effective coaching.
• Multi Tasking / Time Management: Prioritizes and manages actions to meet changing deadlines within a high volume, high stress environment.
• Organizational Skills: Organizes people or tasks, adjusts to priorities, learns systems, and maintains detail orientation within constraints.
• Team Building / Team Player: Influences positive action and builds group commitment.
• Technical Skills: Proficient in health care management trends, customer service, network management, utilization and financial trends, and collaboration skills across multiple locations.

• Works non regular hours, including weekends.
• Works within a standard office environment; may travel up to 25% based on business needs.

Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Our mission is to make sure America's heroes get connected to health care in the community. Established in 1996, we proudly serve this important mission.

• Medical, Dental and Vision Coverage
• Paid Time Off
• 401(k) Retirement Savings Plan with matching
• Short term and long term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and welcome candidates from all backgrounds. Applicants are considered based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.