Patient Experience Coordinator

EVO Performance Therapy is hiring a Patient Experience Coordinator to be the first impression of our brand and a key driver of clinic growth.

This is a sales-forward, people-focused role for someone who is self-driven, organized, and motivated by performance. If you have a closer mentality, high emotional intelligence, and enjoy guiding people toward decisions that improve their health, this role may be a great fit.

• Own and manage all inbound leads across phone, text, email, website forms, and social media
• Respond to new inquiries quickly and professionally during business hours
• Build rapport, qualify leads, and guide prospects toward scheduling evaluations
• Execute structured follow-up sequences to maximize lead-to-evaluation conversion
• Recover no-shows and reschedule missed appointments
• Maintain accurate, same-day lead tracking and pipeline updates
• Deliver a warm, polished, consultative patient experience
• Coordinate closely with clinicians and the Clinic Director to support scheduling and retention
• Support front-of-house operations, scheduling accuracy, and light administrative tasks

• Fast response times and consistent follow-up
• Strong lead-to-evaluation conversion rates
• High inbound call answer rates
• Clean, accurate pipeline and scheduling data
• Professional, empathetic communication with every patient

This is a quota-carrying role and performance is measured through conversion, responsiveness, and pipeline accuracy.

• Self-driven with a strong sense of ownership
• Sales-minded with a closer mentality
• High EQ and consultative communication style
• Organized and systematic across multiple communication channels
• Motivated by KPIs, goals, and measurable outcomes
• Positive, energetic, and people-focused
• Comfortable in a fast-paced, growth-oriented environment

Required

• 2+ years of experience in sales, customer service, hospitality, or another communication-heavy role
• Strong written and verbal communication skills
• Comfort working with KPIs and structured follow-up processes
• Ability to manage high-volume communication effectively

Preferred

• Experience in healthcare, fitness, or wellness
• Experience with CRM or pipeline management tools
• Background in consultative or relationship-based sales